Workmanship and Attitude
I need to write to you regarding one of your roofers who attended to our roof recently.
His workmanship and attitude on site was exemplary. The attention to detail and cleanliness of the site when finished was beyond the call of duty. I noticed his lead work when preparing the flashing and must say that the care and finish was extremely professional in every way.
You must be proud to have such a diligent and professional employee caryying out such spendid work.
You will be equally pleased to learn that to date we have not experienced any leakage from the roof that was causing concern.
Iwerne Minster, Near Blandford
(Email on file)
Excellent Customer Service
Could you please pass on my thanks to Andy Moores and his team of ladies (in the office) and gents, for the way he and they responded to the emergency I had a few weeks ago, when the rain came in through my roof during the night.
Despite the ongoing work and new emergency work caused by the storm, Kavanagh responded to my situation sympathetically and quickly fixed my roof in between huge rainstorms that were still happening.
I am grateful to everyone at Kavanagh for their help and I will be telling my friends of the excellent customer service that I experienced. I am very happy with the estimate and the repair.
Wilton, Near Salisbury
(Letter on file)
The Best Solutions Available
At a time when people seemingly find excuses to moan about everything, I just wanted to pass on to you out heartfelt thanks for the time that Andy [from Kavanagh Roofing] spent with me on Thursday.
Andy listened to our problems, investigated the causes and whilst, ultimately, there was no roofing work involved for you as a company he nonetheless made valid suggestions as to the best solutions available to us.
My dealings with Andy showed me that he is a very knowledgeable and professional individual and rest assured that when we have a problem with our roofing in the future you will always be our first port of call so from a marketing perspective your most recent visit was a complete success!!!
(Email on file)
Cheerful and Extremely Helpful
I am a builder (50+ years in the trade). Over the last 9 years I have had the absolute pleasure in buying materials from Kavanagh Roofing (15,000+ tiles, battens, Cromar etc). I firmly believe in making my satisfaction known, otherwise how would you know how your customers feel?
I placed a small order yesterday, William took the call, I want you to know that it is a pleasure phoning Kavanaghs, nothing is ever too much trouble, over the years I have dealt with you I have never known William to be anything other than cheerful and extremely helpful.
I can say the same for your other yard staff, on occasions if I get my wife to call in for materials, they will not let her carry anything, they put whatever she buys in the truck for her.
So thanks to all at Kavanagh for the past unbeatable service, personally it has been a pleasure to deal with you all.
(Email on file)
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