At a time when people seemingly find excuses to moan about everything, I just wanted to pass on to you out heartfelt thanks for the time that Andy [from Kavanagh Roofing] spent with me on Thursday 8th August .
Andy listened to our problems, investigated the causes and whilst, ultimately, there was no roofing work involved for you as a company he nonetheless made valid suggestions as to the best solutions available to us.
My dealings with Andy showed me that he is a very knowledgeable and professional individual and rest assured that when we have a problem with our roofing in the future you will always be our first port of call so from a marketing perspective your most recent visit was a complete success!!!
I am a builder (50+ years in the trade). Over the last 9 years I have had the absolute pleasure in buying materials from Kavanagh Roofing (15,000+ tiles, battens, Cromar etc). I firmly believe in making my satisfaction known, otherwise how would you know how your customers feel?
I placed a small order yesterday, William took the call, I want you to know that it is a pleasure phoning Kavanagh's, nothing is ever too much trouble, over the years I have dealt with you I have never known William to be anything other than cheerful and extremely helpful.
I can say the same for your other yard staff, on occasions if I get my wife to call in for materials, they will not let her carry anything, they put whatever she buys in the truck for her.
So thanks to all at Kavanagh for the past unbeatable service, personally it has been a pleasure to deal with you all.
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